Quick Start Guide
Key Skills Active ListeningCollaborationConflict Resolution
Conflict occurs when differing perspectives, goals, or behaviors create tension between individuals. Resolving conflict effectively strengthens relationships, fosters collaboration, and maintains team morale.
Have your Rypple Coach summarize these as it relates to this guide.
book
Crucial Conversations
Patterson et al.
Podcast
Resolving Conflict
The Forgotten Middle Podcast
Apply your new knowledge in the field using your action plan as a guide.
Gather all the relevant facts from both parties. Reflect on your own biases and ensure you approach the discussion neutrally. Choose a private and neutral setting for the conversation.
Begin by listening actively to both parties. Facilitate a respectful discussion where each person shares their perspective. Collaboratively brainstorm solutions that align with shared goals and address the root cause of the issue.
Check in with both parties a few days later to ensure the resolution is working. Document key agreements to ensure accountability and reinforce team cohesion.
Turn insights into action by evaluating your approach and its impact.
Stay neutral, solution-oriented, and empathetic throughout the process. Approach the conflict with curiosity and a focus on collaboration.