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Quick Start Guide

Resolving Conflict with a Team Member

Active ListeningCollaborationConflict Resolution

Conflict occurs when differing perspectives, goals, or behaviors create tension between individuals. Resolving conflict effectively strengthens relationships, fosters collaboration, and maintains team morale.

120+ Managers Working On
7 Minutes
4.7
Rating
Definition: Conflict occurs when team members have differing perspectives or goals. If left unaddressed, these situations can escalate, affecting productivity and team morale.
Manager's Role: Managers must take an active role in identifying and resolving conflicts constructively, ensuring all parties feel heard and valued.
Skills Check

Apply your new knowledge in the field using your action plan as a guide.

1. Preparation

Gather all the relevant facts from both parties. Reflect on your own biases and ensure you approach the discussion neutrally. Choose a private and neutral setting for the conversation.


2. Execution

Begin by listening actively to both parties. Facilitate a respectful discussion where each person shares their perspective. Collaboratively brainstorm solutions that align with shared goals and address the root cause of the issue.


3. Follow-Up

Check in with both parties a few days later to ensure the resolution is working. Document key agreements to ensure accountability and reinforce team cohesion.

Dive Deeper with Your Coach

Time to Reflect

Turn insights into action by evaluating your approach and its impact.

For Self-Evaluation: Did I facilitate the discussion neutrally and effectively? Did both parties feel heard?
For Team Feedback: Was the resolution mutually acceptable and sustainable for team dynamics?
Reflection

Manager Mindset

Stay neutral, solution-oriented, and empathetic throughout the process. Approach the conflict with curiosity and a focus on collaboration.