Quick Start Guide
Key Skills EmpathyActive ListeningConflict Resolution
Prepare for challenging conversations with team members, addressing sensitive topics constructively and empathetically.
Have your Rypple Coach summarize these as it relates to this guide.
book
Difficult Conversations
Douglas Stone, Bruce Patton, and Sheila Heen
Podcast
Navigating Tough Talks
The Forgotten Middle Podcast
Apply your new knowledge in the field using your action plan as a guide.
Clarify the issue and desired outcome. Anticipate emotional responses and prepare to address them calmly.
Start with empathy: 'I’d like to better understand your perspective.' Use active listening and focus on problem-solving rather than blame.
Check in after the conversation to ensure progress. Provide support and reinforce accountability for agreed-upon actions.
Turn insights into action by evaluating your approach and its impact.
Approach difficult conversations with curiosity, compassion, and a focus on solutions.