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Quick Start Guide

Handle Difficult Conversations

EmpathyActive ListeningConflict Resolution

Prepare for challenging conversations with team members, addressing sensitive topics constructively and empathetically.

120+ Managers Working On
10 Minutes
4.9
Rating
Definition: Difficult conversations involve addressing sensitive or challenging topics that require tact, clarity, and empathy.
Manager's Role: Managers must approach these conversations with a balance of honesty and support to maintain trust and resolve issues.
Skills Check

Apply your new knowledge in the field using your action plan as a guide.

1. Preparation

Clarify the issue and desired outcome. Anticipate emotional responses and prepare to address them calmly.


2. Execution

Start with empathy: 'I’d like to better understand your perspective.' Use active listening and focus on problem-solving rather than blame.


3. Follow-Up

Check in after the conversation to ensure progress. Provide support and reinforce accountability for agreed-upon actions.

Dive Deeper with Your Coach

Time to Reflect

Turn insights into action by evaluating your approach and its impact.

For Self-Evaluation: Was I empathetic and clear in addressing the issue? Did the conversation result in actionable outcomes?
For Team Feedback: Do you feel heard and supported during challenging conversations?
Reflection

Manager Mindset

Approach difficult conversations with curiosity, compassion, and a focus on solutions.